Frequently Asked Questions

We provide comprehensive plumbing services throughout the Greater Toronto Area including Toronto, Mississauga, Brampton, Markham, and surrounding communities. Contact us to confirm service in your specific location.

Yes! We provide round-the-clock emergency plumbing services for urgent issues like burst pipes, major leaks, sewer backups, and water heater failures. Our emergency team is available 365 days a year.

For emergency situations, we typically arrive within 1-2 hours. Our rapid response team is strategically located throughout the GTA to ensure fast service when you need it most.

Immediately shut off your main water supply, turn off electricity to affected areas, move valuables away from water, and call us right away. Do not attempt to repair it yourself as this can cause more damage.

Service call fees vary depending on the time and complexity of the issue. We provide upfront pricing before starting any work, and emergency calls may have different rates. Contact us for a free estimate.

Yes, we provide free estimates for most plumbing projects and repairs. Our technicians will assess the situation and provide you with a detailed quote before beginning any work.

Absolutely. We are fully licensed plumbers with comprehensive liability insurance and WSIB coverage. All our technicians are certified and experienced professionals.

We accept cash, checks, and all major credit cards including Visa, MasterCard, and American Express. We also offer financing options for larger plumbing projects.

Most drain cleaning services take 1-2 hours depending on the severity of the blockage. Simple clogs can be cleared in 30 minutes, while complex sewer line issues may take longer.

Low water pressure can be caused by clogged aerators, corroded pipes, faulty pressure regulators, water leaks, or municipal supply issues. Our technicians can diagnose and fix the root cause.

We recommend professional drain cleaning every 1-2 years for preventive maintenance. Homes with heavy usage or older plumbing may need more frequent cleaning.

Signs include inconsistent water temperature, rusty water, strange noises, leaks around the unit, high energy bills, or if your water heater is over 8-10 years old.

Yes, we specialize in tankless water heater installation. Tankless units provide endless hot water, save space, and are more energy-efficient than traditional tank water heaters.

A running toilet is usually caused by a faulty flapper, chain, or float mechanism. While some issues can be DIY fixes, persistent problems should be addressed by a professional plumber.

Signs include multiple drains backing up, sewage odors, gurgling sounds from drains, water backing up in floor drains, or sewage in your basement or yard.

Yes, we use advanced camera technology to inspect sewer lines and pipes. This helps us accurately diagnose problems without unnecessary digging or guesswork.

Pipes freeze when exposed to temperatures below 32°F. Prevent freezing by insulating pipes, keeping faucets dripping during cold snaps, and maintaining consistent indoor temperatures.

Absolutely! We repair and replace all types of faucets and toilet components. Most repairs can be completed in a single visit with parts we carry on our service vehicles.

Hydro jetting uses high-pressure water to clear severe blockages and clean pipe walls. It's ideal for removing grease buildup, tree roots, and stubborn clogs that regular snaking cannot clear.

Yes, we provide comprehensive commercial plumbing services including installation, maintenance, and emergency repairs for businesses, restaurants, offices, and industrial facilities.

Avoid putting grease, hair, food scraps, and foreign objects down drains. Use drain screens, run hot water after use, and schedule regular professional cleaning.

If you smell gas, immediately turn off the gas supply, do not use electrical switches or open flames, ventilate the area, evacuate if necessary, and call us or your gas company immediately.

Yes, we install all types of bathroom fixtures including toilets, sinks, faucets, showers, bathtubs, and bidets. We ensure proper installation and code compliance.

Water hammer is caused by sudden pressure changes when water flow stops abruptly. We fix it by installing water hammer arrestors, adjusting water pressure, or securing loose pipes.

Yes, we offer annual maintenance plans that include regular inspections, preventive maintenance, priority scheduling, and discounts on repairs. These plans help prevent costly emergencies.

Absolutely! We handle all kitchen plumbing including sink installation, garbage disposal setup, dishwasher connections, and water line relocations for kitchen renovations.

Trenchless repair fixes sewer lines without extensive digging. We use pipe lining or pipe bursting techniques to repair or replace sewer lines with minimal disruption to your property.

The main water shut-off valve is typically located near your water meter, often at the street or where the main line enters your home. Turn it clockwise to shut off water to your entire house.

Yes, we install, repair, and maintain sump pumps to protect your basement from flooding. We also offer battery backup systems for power outages.

Our comprehensive inspection includes checking all fixtures, pipes, water pressure, drainage, water heater condition, and identifying potential issues. We provide a detailed report with recommendations.